Course curriculum

  • 1

    Introduction

    • Before we begin...

    • Learning Objectives

    • Contents

    • Introduction

  • 2

    Abbreviations & Terms

    • Definitions

    • Abbreviations

  • 3

    EASA Regulatory Requirements for a Compliant System

    • Applicable Regulations to Part ORA

    • EASA Managemennt System

  • 4

    The Role of the Compliance Manager

    • The Role of the Compliance Manager

    • QC Ownership

    • What is a Total Quality System?

    • The Role of the Compliance Manager Continued

  • 5

    Quality Procedures

    • Quality Procedures

    • The Organisation Management Manual

    • The Operations Manual

    • The Training Manual(s)

    • The Space Coast OMM
  • 6

    Creating an Effective & Compliance Quality System

    • Creating an Effective Compliance & Quality System

  • 7

    Creating and Managing an Audit Schedule

    • Managing an Audit Schedule

    • Creating an Audit Schedule

  • 8

    Post Holder's (Nominated Person) Responsibilities and Relationships

    • Compliance (Quality) Manager

    • Nominated Persons

    • Experience & Expertise

    • The Key to Success

  • 9

    Types of Audit - Review

    • Types of Audit

    • Quality Audit Fundamentals

    • Compliance Audits

    • System Audits

    • Process Audits

    • Surviellance Audits

    • The Difference Between Compliance & Performance Audits

    • Performance Audits

    • Delivering Performance Audits

  • 10

    Auditor Competence Considerations

    • Personnel Requirements

    • Establishing Organisational Competencies

    • The Role of the Job Description

    • Exercise - Attributes of an Effective Auditor

    • Auditor Attributes

    • Auditor Competence Assessment Checklist
  • 11

    Compliance Audit Process

    • Compliance Audit Process - How to be Effective

    • Audit Preparation & Planning

    • Carrying out an Audit

    • Effective Audit Communication

    • Dealing with Situations

    • Managing Meetings to Open and Close the Audit

    • Effective Report Writing

  • 12

    Corrective Actions

    • Dealing with Corrective Actions

    • Monitoring Corrective Actions

    • Non Compliance

    • Completing a Corrective Action Request

  • 13

    Root Cause Analysis

    • Introduction

    • Who is Responsible for Root Cause?

    • Root Cause When & Why ?

    • Root Cause & the Auditor

    • Practical Understanding of the Role of Root Cause

  • 14

    Checklists

    • Quality Audit Checklists

    • Advantages

    • Disadvantages

    • Requirements to support the Checklist Process
  • 15

    Using Psychological Tools to Support Audit Questioning

    • Using Psychological Tools to Support Audit Questioning

  • 16

    Management Evaluation

    • Management Evaluation

  • 17

    Before you Go

    • More resources for you

    • Before you go...